The relationship between managed IT services and the cloud
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The relationship between managed IT services and the cloud

The ecosystem around the cloud is growing and changing rapidly, and most of the executives are (re)considering who they partner with and what they partner for to accelerate the value technology brings to their organizations.

Managed IT Services is an area that has seen substantial changes in the last few years, thanks to the growing popularity of cloud services. This area is served by MSPs (Managed Service Providers), and this group’s role and business model is rapidly evolving.

“Your Mess for Less” Isn’t Enough

Traditionally, MSPs are attractive alternatives for enterprises wanting to outsource steady-state IT operations to someone who can do it cheaper. “Your mess for less” can still be valuable for organizations looking to cut costs, but you should look to your MSPs to do this in a way that is consistent with both your enterprise-IT strategy and where the market is headed.

A new trend of MSPs is combining cloud migration expertise with the “as-a-service” model that enterprises who benefit from the cloud have become accustomed to.

In this new type of arrangement, the MSP agrees to migrate an enterprise’s existing system(s) to the cloud, takes full ownership of the systems management, and sells the business function back to you (the customer) as-a-service.

This new model eliminates the need to establish elaborate ITSM (IT Service Management) processes for change management and the (sometimes astonishing) rate cards that go with these processes.

The Role of DevOps for an MSP

Many enterprises are looking for partners to help them evolve their culture. Several MSPs have combined all of this thinking together and are helping enterprises manage their steady state operations while also helping them leverage DevOps and develop a culture of experimentation.

AWS has established an AWS Managed Services Program that gives MSPs a set of best practices for large-scale cloud operations and periodically uses an independent third-party audit firm to audit MSPs who claim to implement them.

About IntelliTeK Pty Ltd

IntelliTeK is a managed IT services company in Sydney, Australia. With major vendor relationships and accreditations from the world’s leading IT companies including WatchGuard, Microsoft, Trend Micro and Amazon Web Services, IntelliTeK have kept clients happy since 2007. 

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