Our support team is just one phone call or email away, 24 hours a day, 7 days a week (even on public holidays). We don’t shy away from taking on support queries as we want our customers to be happy and satisfied with their investment.
Whether as a standalone or part of your managed IT service package, our response times are escalated promptly where necessary and are handled by dedicated engineers who are assigned to your company or your specific nature of the case.
✓ We are 100% Australian-owned with 60 years of IT consultancy and Software Engineering experience
✓ We implement continuous business improvements with strategic guidance and consultancy for optimising your IT needs including business case preparation and capacity planning
✓ We have access to technology by leveraging our wide range of industry-leading vendor relationships
✓ We have one single support operation for your entire IT portfolio
✓ We strive to solve issues at the first point of contact and prioritise client’s SLA’s
✓ We have a helpdesk which is available 24 hours a day, 7 days a week
✓ We have a proven transition process that enables us to take on board a wide range of clients and work load
✓ We are centred around providing affordable and high-quality managed IT services
We can accommodate whatever your needs are – to discuss your 24/7 Helpdesk & Monitoring options: