Document management workflow can be described as a set of relationships between all the activities in the document creation process, from start to finish. Workflow specifically involves the movement of documents around an organization for various activities or business processes including evaluation, performing activities in a process, collaborative writing, review, sign-off / approval and ultimately publication.

Business processes are activities undertaken by an organization in pursuit of a common goal. Typical business processes include receiving orders, marketing services, selling products, delivering services, distributing products, invoicing for services, accounting for money received. A business process usually depends upon several business functions for support, e.g. IT, personnel, accommodation. A business process rarely operates in isolation, i.e. other business processes will depend on it and it will depend on other processes.
FileHold consulting are experts in designing and developing customised document management workflow software solutions - using the FileHold '08 library - to streamline your business process activities

The following are steps we take when defining and developing customised workflow document management software solutions on behalf of our customers;

A workflow engagement initially involves mapping out existing business processes, interviewing stakeholders and gathering requirements for a custom workflow implementation. The consulting team creates the product requirements document using functional requirements, end user input (focus groups), use cases and mock-up screenshots to communicate the features of the solution. The client's representatives collaboratively provide input and approval throughout the creation of the requirements document.

The design phase consists of design documentation of the signed off features/functionality, pseudo code, and prototyping where applicable. This is required to ensure that the manner in which the feature is to be implemented has been thoroughly thought out and all necessary changes to the existing design are identified. This design specification enforces traceability back to the product requirements document.

The coding phase of the process allows the Engineers to implement the feature in the language to meet the design objectives and requirements. As implementation phase progresses unit testing is conducted to ensure the implemented feature meets the requirement.

The last phase in the development process allows all features, modules, protocols, user interfaces, database, business logic to be integrated and tested before deployment. The Integration Testing phase consists of installation, configuration, feature testing, documenting test results, creating engineering release notes.

Deployment of the of the customization application components consists of two methods; Remote installation through a Virtual Private Network or Onsite installation.

This development process allows our organization's ability to deliver quality product meeting the requirements that are captured during the requirements gathering phase, this includes the solicitation of input from end users, sales, technical support, and market analysis.

For more information on Document Management Solutions  and how they can work for your business contact IntelliTeK on 02 99625075

"Companies are spending 6-15% of annual revenues on documents and document related processes."
(source: document magazine June 2004)