The Challenge
Intellitek are an Australian software integration and IT support company. Intellitek helps customers to efficiently manage their business and improve productivity, by combining technology with proven service delivery. They achieve this through the design, implementation and support of appropriate and effective information technology solutions.

Small, busy organizations find it hard to plan complex software installations well in advance. In late June they started working with Intellitek to secure a Document Management software solution that could be put in place for the start of their fiscal year July 1.

The FileHold Solution

IntelliTeK had recently become a FileHold software partner so they could offer their customers a solution to the growing problem of information management. They selected FileHold, in part because it was a Microsoft Gold Certified and tightly integrated with Microsoft Office produces in use by their customers. Intellitek already worked and had expertise in the needed Microsoft components such as SQL Server and Windows server. It was easy for them to create a perfect FileHold software installation environment.

FileHold 8 is a feature rich product but with a price point that is designed for small and medium sized companies. During the evaluation process Intellitek found FileHold to be a good business partner. Both companies are highly response, customer focused, and have a "can do", philosophy.

When Intellitek's customer approved the purchase of FileHold it was June 29 and they wished to have it in place, approximately 2 working days later, for the start of their fiscal year: July 1.

Once the order was issued FileHold was able to immediately assign an engineer to prepare the software for downloading. FileHold comes complete with automated installers so the installation process, including full function testing can be done in a matter of hours. Intellitek has Microsoft server expertise and prepared the server in advance to accept the FileHold software. FileHold uses a service from Citrix called "GoToMeeting.com". This allowed the FileHold engineers and the Intellitek technical team to share the server desktop to do the installation work.

The installation was scheduled and completed in under 2 hours by the two teams located several continents and 17 hours apart. In less than 2 working days the customer had a full blown document management system in place with which to start out their new fiscal year building a highly structured document library.

Business Benefits
The projected benefits of the FileHold / Intellitek solution are:

• The process of eliminating file space consuming paper has started.
• Version control makes it much easier to find the current version of the many commercial agreements that need to be managed.
• Automated reminders tell the customer when to renew contracts or begin negotiation.
• It will be much easier to find information from their membership when asked to do so.
• The small staff can remain productive not wasting time searching for information.